Locations
Lucerne
Leipzig
Lucerne | Isonet AG
Kreuzbuchstrasse 40 • CH-6045 Meggen
Phone: +41 44 497 55 55
Email: sales@isonet.ch
Leipzig | Isonet GmbH
Neumarkt 29 • DE-04109 Leipzig
Phone: +49 341 989 76 30
Email: verkauf@isonet.de
Contact us!
Do you have a question, are you looking to get in touch, would you like to praise us or do you want to express constructive criticism? Please use this form. We will be glad to get back to you.
Support
SUPPORT INFORMATION
2. quarter | limited support availability / holidays
- 15.04. | Good Friday | LU/LEJ
- 18.04. | Easter Monday | LU/LEJ
- 01.05. | Labor Day | LU/LEJ
- 15.05. | Ascension Day | LU/LEJ
- 06.06. | Whit Monday | LU/LEJ
- 16.06. | Corpus Christi | LU
Support
Hotline Mo - Fr
8:30 – 11:30 Uhr
13:30 – 16:30 Uhr
Hotline Mo - Fr
8:30 – 11:30 Uhr
13:30 – 16:30 Uhr
SERVICE 24/7
For your questions and wishes our customer service team is at your disposal depending on the agreed service level. In addition, we are always there for you by our ticket system. During our support hours, our competent contact persons are at your disposal for urgent questions or problems.
PRODUCT PORTFOLIO
For detailed product information, please click on the appropriate product logo or contact our team directly to receive advice.
BUSINESS SERVICE MANAGEMENT
- ITIL V3 process templates
- Incident management
- Problem- and Change Management
- Knowledge Management (Knowledge Base)
- Asset Management (CMDB)
- Flexible authorization system
- Revision-proof and audit-proof
- Customizable forms and wizards
- Escalation Management (SLA/OLA)
- Notifications by e-mail / push
- Dashboard/Reports
OUR IT SERVICE MANAGEMENT CAN BE OPTIMALLY ADAPTED TO THE REQUIREMENTS OF YOUR CUSTOMER SERVICE / SERVICE DESK.
IT-BASIS (EXTRACT)
- Scalable: Single Server - Cluster
- Intuitive Workflow Designer
- Completely web-based
- Interfaces (extract):
- LDAP with SSO
- Mail e.g., MS Exchange/Office365
- CTI
- SAP/Groupware/ERP/CRM
- REST/SOAP
- OLAP (BigData/BI)
- Tracking (GoogleMaps)
BUSINESS PROCESS MANAGEMENT
- ITIL V3 process templates
- Automate routines and decisions
- Revision-proof and audit-proof
- Flexible authorization system
- Customizable forms and wizards
- Processes live extensible
- Time-controlled workflows (SLA/OLA)
- Notifications by e-mail / push
- Parallel processes / recursions / loops
- Dashboard/Reports
- Knowledge Management (DMDB / Knowledge Base)
WITH OUR WORKFLOW MANAGEMENT SOLUTION, PROCESSES CAN BE OPTIMALLY ADAPTED TO THE REQUIREMENTS OF YOUR COMPANY.
IT-BASIS (EXTRACT)
- Scalable: Single Server - Cluster
- Intuitive Workflow Designer
- Completely web-based
- Interfaces (extract):
- LDAP with SSO
- Mail e.g., MS Exchange / Office 365
- CTI
- SAP/Groupware/ERP/CRM
- REST/SOAP
- OLAP (BigData/BI)
- Tracking (GoogleMaps)
- Automate routines and decisions
- Audit-proof
- Flexible permission system
- Customizable forms and wizards
- Processes live expandable
- Time controlled workflows (SLA/OLA)
- Notifications by e-mail/push
- Parallel processes / recursion / grinding
- Dashboard / reports
- Knowledge management
WE ARE HAPPY TO ANSWER YOUR QUESTIONS INDIVIDUALLY AND IN DETAIL.
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WITH OUR IT SOLUTION, PROCESSES CAN BE OPTIMALLY ADAPTED TO YOUR COMPANY AND YOUR TEAMS.
FLEXIBLE Your teams receive customized processes to optimally 'orchestrate' your systems.AGILYour business processes can be directly adapted and extended during operation.
POWERFULOur integrated IT service management (fault, problem and change management) ensures smooth operation.
IT-BASIS (EXTRACT)
- Scalable
- Intuitive Workflow Designer
- Completely web-based
- Interfaces (extract):
- LDAP with SSO
- Mail e.g. MS Exchange/Office365
- CTI
- SAP/Groupware/ERP/CRM
- REST/SOAP
- OLAP (BigData/BI)
- Tracking (GoogleMaps)
Product availability
| Product | Approval | *Feature | *Product |
|---|---|---|---|
| Version 2023 | 01. May 2023 | ||
| Version 2020 R2 | 30. Sep 2021 | 01. May 2023 | |
| Version 2020 | 01. July 2020 | 30. Sep 2021 | 01. May 2023 |
| Version 2019 | 01. Dec 2018 | 30. June 2019 | 30. Sep 2021 |
| Version 2017 | 01. July 2017 | 30. June 2018 | 30. June 2019 |
| Version 2016 | 01. July 2016 | 30. June 2017 | 30. June 2018 |
* When the individual support expires, the product or product version has reached the end of its life cycle.
Technical and configurational support will continue.
